CUSTOMER CONTACT CENTRE ADVISOR | GLOBAL MNC | UP TO $3,500 #HMS

CUSTOMER CONTACT CENTRE ADVISOR | GLOBAL MNC | UP TO $3,500

Tai Seng – Convenient MRT Location

Basic up to $3,500/month

AWS + Monthly Customer Service Incentive

$100 Monthly Transport Allowance

$1,400 Flexible Benefits / Year

Additional Upsell & Sales Lead Incentives

OT Payable

1-Day WFH per week after confirmation, subject to prevailing policy

Join a leading global logistics MNC and be part of a large Customer Contact Centre team supporting customers with their international shipment and service enquiries.

Key Responsibilities

• Manage customer interactions through phone, email and other contact channels

• Process bookings and provide information on shipment status, transit times, customs requirements, pricing and services

• Handle customer enquiries professionally and provide effective service recovery

• Take ownership of customer issues and follow through until resolution

• Coordinate with Operations and internal teams to resolve shipment-related matters

• Identify customers' needs and introduce suitable products or value-added services

• Capture customer feedback and identify opportunities to improve service delivery

• Maintain accurate information within customer management systems

• Deliver a consistently high standard of customer experience

Working Arrangement

• Shift work based on a monthly round-robin schedule

• 3-month probation period

• Potential to work remotely once per week after confirmation, subject to prevailing company policy

Interested candidates, do submit your resume to : Sign in to view email OR telegram @jocelynchan

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820