Customer Service cum Retail Executive

Join a vibrant environment where music meets retail! We are looking for dedicated individuals to join our team. Whether you are passionate about education or retail excellence, this role offers a clear pathway to management.

Candidates with leadership may short list for Outlet Manager position.

Why Join Us?

•Starting Pay: $3,000 – $4,000 per month, experienced manager may start at a higher pay

•Get a Sign-on Bonus of $3,000

•Career Growth: Progression path to Outlet Manager and Operation/Business Director

•Convenience: Over 30 outlets in Singapore, most next to MRT stations.

•No Experiences required. We provide training.

Duties & responsibilities

•Warmly welcome prospective students and parents, identify their musical goals, and actively convert inquiries into free trial lessons and long-term enrollments.

•Coordinating and processing New Student Enrolments, New music course and Package Activation, Recurring music lessons retentions, Monitoring student learning journey record, oversee teacher’s teaching observation etc

•Spearhead the promotion and sale of company service packages, concert/recital tickets etc.

•Act as the primary touchpoint for student/parent feedback, ensuring a customer experience that minimizes student churn.

•Assist to invoice/billing administration, resolve customer enquiries/feedback and perform make up lessons’ arrangements, if required.

•Follow Standard Operating Procedure (SOP) and work Instruction

•Maintains real-time documentation of all tasks and order-taker actions within shared cloud spreadsheets (Google Sheets), ensuring records are updated instantly across all communication channels.

1. Eligibility: Singaporeans/Singapore Permanent Residents with decent qualifications.
2. Diploma in any discipline. Proficiency in Google Sheets with strong attention to detail and data integrity

• 5 day base: $$2,800 - $3,200 and up to $500 monthly performance bonus

• 6 day base: $$3400 - $3,800 and up to $500 monthly performance bonus

Staff Benefits

• On the job training is provided

• Internal mobility opportunities eg. course specialist, sales specialist, outlet manager, management role, HQ division positions etc
• Music Perks: Enjoy free music courses and comprehensive medical insurance.

Your Career Growth Starts Here. Apply Now!