E-Commerce Specialist

E-Commerce Specialist: Handles daily operations, product uploads, pricing, and basic promotions. He/she will need to manage and optimize an online store to drive digital sales, improve user experience, and maximize revenue

Core Responsibilities

• Platform & Catalog Management: Oversee website functionality, design updates, and product listings (including pricing, imagery, and descriptions) on platforms like Shopee, Shopify and TikTok Shop.
• Digital Marketing & SEO: Coordinate search engine optimization (SEO), paid ads (PPC), and promotional campaigns across social media and email to attract targeted traffic.
• Data Analysis & Optimization: Track key performance indicators (KPIs) like conversion rates, traffic sources, and sales trends using tools like Google Analytics to make data-driven improvements.
• Customer Experience (CX) & Support: Ensure a smooth shopping journey from product discovery to checkout, and assist with complex customer inquiries or troubleshooting technical roadblocks
• Inventory & Fulfillment Coordination: Monitor stock levels and collaborate with supply chain or warehouse teams to prevent stockouts and ensure timely deliveries
• Reporting: To provide a weekly and monthly reporting to Director

Key Tasks

• Store Setup: Creating and verifying seller accounts.
• Product Listing: Uploading items with descriptions, tags, and photos.
• Inventory Control: Tracking stock levels to prevent overselling.
• Marketing & Ads: Setting up vouchers, sales campaigns, and running platform ads.
• Customer Service: Replying to chats and resolving buyer issues.

* must be able to work independently