Service Delivery Engineer (Service Management Office) - Degree Holder

WULINK SOLUTIONS PTE. LTD.

Date: 3 weeks ago
City: Singapore, Singapore
Salary: SGD 3,000 - SGD 4,500 / mo
Contract type: Contractor

Job Summary

The appointed candidate will support the Service Management Office (SMO) to ensure smooth IT service delivery, incident tracking, and SLA compliance across enterprise systems.

Roles & Responsibilities

  • Coordinate daily service management operations, service requests, and incident escalation workflows.

  • Monitor Service Level Agreements (SLAs) and track performance metrics to ensure prompt issue resolution.

  • Act as a primary liaison between technical support teams, end-users, and external vendors.

  • Maintain comprehensive documentation for service logs, incident reports, and standard operating procedures.

  • Support service improvement initiatives and assist in auditing operational compliance.

Requirements

  • Singapore Citizen and eligible to obtain necessary security clearances.

  • Possess a Bachelor’s degree in Information Technology, Computer Science, Business IT, or a related discipline.

  • Minimum of 3 years of relevant experience in IT service desk, helpdesk, or service management operations.

  • Strong communication and stakeholder engagement skills.

  • Good organizational abilities and attention to detail.

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