Senior Customer Service Associate, , Group Contact Centre

NUHS

Date: 3 weeks ago

City: Singapore, Singapore

Est. SGD 2,858 - SGD 3,906 / mo ⓘ

Contract type: Full time

Senior / Customer Service Associate, Group Contact Centre

Deliver excellent customer service to callers by understanding caller's needs
Provide timely, accurate and appropriate information and assistance to address caller's enquiries
Book or reschedule appointments based on caller's request
Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Minimum Diploma in any discipline.
Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
Able to communicate fluently in English and Mother Tongue
Able to read and write fluently in English
Pleasant and cheerful personality with good interpersonal skills
Able to adapt to fast pace working environment
Computer literate and good typing skills
Able to multi-task and work under a stressful environment
Willing to work on rotating shifts, including PHs and weekend and be available for standby duties when required

Working Location: Ng Teng Fong General Hospital / The Synergy

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