Call Centre Officer #ESY

RECRUIT EXPRESS PTE LTD

Date: 3 weeks ago

City: Singapore, Singapore

Salary: SGD 3,000 - SGD 3,500 / mo

Contract type: Full time

• Manage customer interactions across phone,email, and other customer contact channels.

• Process bookings and provide accurateinformation on products, services, shipment status, transit times, customsrequirements, and pricing.

• Deliver professional and empathetic service toaddress customer enquiries and resolve issues effectively.

• Take ownership of customer concerns andcoordinate with internal stakeholders to ensure timely resolution.

• Identify customer needs and promote relevant products and value-added solutions where appropriate.

• Collaborate closely with Operations and otherdepartments to support service excellence and customer satisfaction.

• Capture customer feedback and highlightopportunities to improve processes, systems, and service delivery.

• Adhere to customer service standards, processes,and compliance requirements while maintaining a customer-first mindset.

Interested candidates, please email your resume to Sign in to view email

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

For employers only

Is this your company's job post? Verify ownership to manage this listing and receive applications directly.

Claim this listing

Looking to apply for this job? Use the Apply button above.