Passenger Service Ambassador (TEL)

Job Purpose

As a Passenger Service Assistant, you will play a key role in providing excellent customer service to our passengers to make their journey with SMRT a delightful one.

Responsibilities

The duties and responsibilities are listed below. The list is not comprehensive and related duties and responsibilities may be assigned from time to time.

• Facilitates and educates passengers on safe boarding and alighting of trains

• Look out for passengers’ safety and security, and report any incidents or injuries

• Performs crowd control duties

• Assists passengers on fare-related enquiries

• Assists passengers during an emergency

• Carry informative signages during course of duties to show to passengers.

• Ensuring that the facilities, equipment and structure within the station premises are in good working condition and report to duty Station Manager if needed.

• Performs other duties as and when assigned by Supervisor/s

Qualifications & Work Experience

• GCE ‘N’ level or at least 3 years of relevant working experience
• Able to perform shift duties from Monday to Friday (weekends may be included)
• Ability to stand and walk station areas between 2 to 3hrs.

Skills

• Possess a friendly personality

• Has good English verbal communication skills