Bank Officer - Service Support (Entry level) #ESY

• Responsible for extracting data from worksheets and reports for distribution.

• Complete assigned actions within specified timelines and provide status updates for any outstanding items.

• Receive, review, and accurately log Client Complaints, Compliments and Feedback into the designated system in a timely manner for tracking, reporting and audit purposes.

• Ensure all complaint, compliment and feedback records are properly categorized, documented, and maintained in accordance with internal policies and service standards.

• Liaise with internal stakeholders to obtain updates, investigate feedback, and ensure accurate reporting of client experience data.

• Monitor and follow up on complaint cases to ensure timely resolution and closure, escalating issues where necessary.

• Prepare and consolidate periodic reports and management information relating to client complaints, compliments and feedback trends to support service improvement initiatives.

• Perform general administrative duties and support ad-hoc projects as assigned by the immediate Manager

• Assist in any other duties and/or projects as assigned

Interested candidates, please email your resume to Sign in to view email

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

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