[MNC] Regional Sales Support Executive (Incoterms, Shipping Coordination)

Responsibilities

• Manage the full spectrum of inside sales activities, including quotation preparation, sales order processing, and order fulfilment.
• Prepare accurate quotations and sales proposals, ensuring compliance with customer requirements, pricing, Incoterms, and freight assumptions.
• Coordinate end-to-end order management, from order entry through delivery, ensuring timely and accurate fulfilment.
• Liaise with logistics providers to source freight quotations and coordinate shipment arrangements through manual processes where required.
• Work closely with the Global Account Manager to provide sales administration and operational support for regional and global customer accounts.
• Act as the primary point of contact for customer enquiries, providing timely updates and effective resolution to order- and delivery-related matters.
• Coordinate with internal departments including Supply Chain, Warehouse, Logistics, Finance, and Operations to ensure seamless order execution.
• Monitor inventory availability and support stock planning activities to meet customer delivery requirements (where applicable).
• Maintain accurate customer, quotation, and order records within the ERP/CRM system.
• Identify opportunities to improve sales support processes and contribute to operational efficiency.
• Perform any other ad hoc duties and projects assigned by management.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Sales & Marketing, Supply Chain, Information Technology, or a related discipline.
• At least 3–5 years of experience in Inside Sales, Sales Operations, Customer Service, or Sales Support within the IT, Technology, Electronics, or Electrical industry.
• Proven experience managing the full inside sales cycle, including quotation preparation, order processing, and order fulfilment.
• Good understanding of Incoterms, freight assumptions, shipping documentation, and logistics coordination.
• Experience handling manual freight quotation sourcing and coordinating with freight forwarders will be an advantage.
• Excellent communication and interpersonal skills, with experience supporting regional or global customers.
• Proficient in Microsoft Office applications and ERP/CRM systems.

Interested candidates who wish to apply for the advertised position, please send in your updated resume to Sign in to view email

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Reg. No.: R24120209 (GAN CHYE SHEN)

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