Student Services Manager

Job Description:

• Serve as the primary point of contact for international students.

• Oversee onboarding, orientation, and integration programs.

• Ensure students receive proper academic guidance and pastoral care.

• Handle student concerns, feedback, and conflict resolution.

• Support visa-related documentation coordination (if applicable).

• Monitor and evaluate teaching quality and student satisfaction.

• Implement systems to measure academic performance and service standards.

• Conduct classroom observations and gather student feedback.

• Work closely with academic leadership to improve curriculum delivery.

• Ensure compliance with accreditation and education standards.

• Prepare reports on academic quality and student satisfaction.

• Identify areas for improvement and recommend solutions.

• Develop SOPs to maintain service excellence.

• Any other ad-hoc duties

• Bachelor’s degree in Education, Management, International Relations, or related field (Master’s preferred).

• 3–5+ years experience in student services, academic management, or international education.

• Experience working with international students is highly preferred.

• Strong understanding of education quality assurance systems.

• Excellent communication and problem-solving skills.

• Strong leadership and organizational ability.