Assistant Manager, Operations (West)

Location: West

Industry: Contract Logistics / Warehousing

About the Role

We are looking for an experienced and hands-on Assistant Manager, Operations to lead day-to-day warehouse and logistics activities.

This role is ideal for someone who enjoys managing teams, improving operational processes, solving complex problems, and working closely with customers and vendors. You will play an important part in ensuring smooth operations, strong service performance, cost control, and continuous improvement.

Key Responsibilities

• Provide site and shift leadership across warehouse, logistics, transportation, and customer service operations
• Supervise operational teams and ensure daily performance targets are achieved
• Improve inbound and outbound logistics processes to increase efficiency
• Drive continuous improvement, waste reduction, and workplace safety initiatives
• Manage transporters, labour agencies, and other third-party vendors
• Ensure vendors comply with agreed service level agreements
• Monitor manpower requirements, overtime approvals, and daily operating costs
• Lead recruitment, staff selection, coaching, and performance management
• Investigate inventory discrepancies, cargo damage claims, and service failures
• Conduct root-cause analysis and implement corrective actions
• Manage annual stocktakes and disposal activities
• Work closely with customers and internal stakeholders to resolve operational issues

Required Skills

Candidates should have:

• Strong vendor management skills
• Strong customer relationship management skills
• Excellent conflict-resolution ability
• Strong analytical and complex problem-solving skills
• Ability to conduct in-depth root-cause analysis
• Ability to manage high-pressure situations
• Ability to handle tight delivery deadlines and sudden volume increases
• People-management and leadership experience
• Strong communication and stakeholder-management skills
• A practical, hands-on approach to operations

Qualifications and Experience

• Diploma or Degree in Supply Chain Management or an equivalent discipline
• At least 5 years of relevant industry experience
• At least 2 to 3 years of people-management and leadership experience
• Experience in logistics, warehousing, transportation, supply chain, or operations

Preferred Qualifications

These are advantageous but not essential:

• Forklift licence
• VNA licence
• Workplace Safety and Health certifications
• Experience using Warehouse Management Systems

Why Join Us

• Opportunity to lead and develop operational teams
• Exposure to large-scale warehouse and logistics operations
• Ability to drive meaningful process improvements
• Career-development opportunities within a growing organisation
• Collaborative and fast-paced working environment

If you are an experienced operations professional with strong leadership, vendor-management, customer-handling, and problem-solving skills, we welcome your application.

Candidates who may not meet every preferred qualification but possess the required operational and leadership experience are encouraged to apply.

Clarissa Loh Yu Shuang (R26162955)

Just Recruit Singapore Pte Ltd (EA12C6295)