Application Support Specialist (Scientific Lab devices) -

Technical & Applications Expertise

• Provide technical expertise for laboratory analytical solutions with scientific instruments and software tailored to customer requirements.
• Prepare feasibility and sample-analysis test reports for potential leads with collaboration of field sales team.
• Ensure all solutions comply with customer specifications, tolerances, and standard methods, supporting the correct integration of products and services.

Sales Support

• Support the sales process through sample analysis and system demonstrations.
• Perform effective in-house and onsite demonstrations that clearly showcase instrument applications and build customer confidence.

Customer Support & Troubleshooting

• Deliver remote (telephonic) and onsite troubleshooting, including initial information gathering, evaluation of the issue, and provision of a clear solution roadmap to resolve customer problems.
• Provide reliable support to customers through tele-advice and onsite intervention.

Training & Enablement

• Conduct training sessions that help customers understand instrument applications, general operation, and underlying analytical theory.
• Assist in organizing marketing activities such as seminars and training courses to promote Laboratory instrument.

Requirements

• Min Degree / Diploma in any science courses
• Min 1 to 2 years of application support experience for lab devices
• Car is not compulsory

Salary range: Up to 4600 (Basic salary) + 1100 (Transport allowance if own a car)

Interested candidates, please forward your resume to Sign in to view email

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)