Account Coordinator

Introduction / Job Summary

Supports the Senior Account Manager and wider team in managing daily business operations, client relationships, and contractor coordination. This role acts as a key liaison between clients, contractors, and internal stakeholders to ensure smooth recruitment operations, accurate communications, and high-quality client service. The Account Coordinator also contributes to business growth by maintaining long-term client relationships and supporting improvement initiatives.

Job Responsibilities

1. Client & Contractor Coordination

• Support the Senior Account Manager and team in daily client and contractor management activities.
• Liaise with client HR and Contracts teams to coordinate recruitment activities, including new search requests, interviews, negotiations and mobilization/demobilization arrangements.
• Seek approval for mobilization/demobilization flights, hotel bookings, and other logistical requirements.
• Convey updates from client HR/Contracts teams to contractors, ensuring acknowledgment and agreement.
• Manage approvals for ad-hoc payments, billing, and expense claims outside existing agreements.

2. Account Management & Business Growth

• Develop and maintain long-term relationships with existing clients and contractors.
• Identify opportunities to expand business with existing accounts.
• Support in meeting Key Performance Indicators (KPIs) and maintaining excellent client relationship standards.
• Build and develop strong relationships with key account contacts.
• Coordinate closely with Finance to support the Account Manager to actively track and reduce TDO.
• Ensure that all required information is logged in CRM systems for tracking and reporting.
• Take ownership of business continuity and contribute to improvement plans.

3. Administrative & Ad-Hoc Support

• Ensure accurate documentation, communication, and record-keeping for client and contractor activities.
• Provide support on ad-hoc duties or assigned projects to enhance client satisfaction and internal efficiency.

Essential experience, knowledge, Skills and abilities

• Diploma or Degree in Business Administration, Human Resources, or a related field.
• At least 1–2 years of experience in client servicing, recruitment coordination, or account support.
• Knowledge of recruitment processes, contractor management, or HR operations is an advantage.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and database systems.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Mandarin (spoken and written) is required as this role involves liaising and communicating with Chinese-speaking clients and stakeholders.
• Possession of a valid Class 3 driving license is required to support client visits and other business-related travel when necessary.
• Willing and comfortable to travel regularly to client sites and operational yards located in the Jurong and Tuas areas when required.

Additional job information

• Full time
• Minimal Travel Required

What We Offer

• Excellent corporate culture
• Friendly and supportive team
• Working with multinational and multicultural team
• Fun working environment
• Career development and opportunity
• Open and transparent communication

At Brunel, we have built a truly sustainable and durable business model: connecting specialists to exciting career opportunities, supporting the development of these careers, and offering fair and equal employment.