Guest Experience & Travel Concierge

Industry: Luxury Travel & Leisure

Type: Full-Time, Permanent (40hrs/week, Shift-Based), Hybrid

About the Role

We are hiring a Guest Experience & Travel Concierge for an award-winning 5-star eco-luxury resort. This hybrid position blends remote reservation management with active guest hosting during the Singapore-to-Batam travel phase.

Core Responsibilities

Reservations & Operations (50%–70%)

1. Respond to luxury travel inquiries across email, chat, and phone.
2. Oversee room bookings, cancellations, inventory, and revenue tactics.
3. Coordinate itineraries with transport providers, hoteliers, and suppliers.
4. Manage payments, pre-payments, guest profiles, and visa/passport logs.
5. Solve itinerary disruptions with empathy and speed.

Guest Hosting & Transit (30%–50%)

1. Greet guests at the Singapore ferry terminal and assist with baggage, boarding passes, and immigration.
2. Escort guests on the ferry to Batam, delivering a warm resort welcome before handing off to the regional team.
3. Handle real-time transit logistics and issues with composure.

Candidate Profile

• Track record in 5-star resort reservations or high-end travel agencies.
• Flawless English communication skills.
• Proven ability to work independently in a remote environment.
• Must be flexible to work weekends, public holidays, and shift patterns based on guest travel schedules.

License no. 21C0661

Reg No. R1331018