Systems Executive (12hrs Shift-work)

The System Executive (12 hrs Shift Work) is responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues.

Responsibilities

Production Support

- Provide technical support to customer

- Identify and escalate priority issues as per Client specifications, Process client Service Request, Redirect problems to appropriate resource

- Provide support on documentation including procedural documentation

- Provide troubleshooting and technical support via phone, web based tools and email

- Advise customers regarding the product's proper use and address specific user issues

- Act as a liaison between customers and Tier 2 support regarding problem escalation

- Provide client support and technical issue resolution via E-Mail and phone

- Perform mailbox migrations between Exchange systems as well as from other vendors to Exchange for customers in accordance to procedure, to ensure seamless transitions

- Perform health checks and monitor availability and functionality of the systems

- Provide operational support to system infrastructures

Qualifications

- Possess at least a Diploma or its equivalent in Computer / IT with minimum 2-3 years working experience in related field.

- Candidate without working experience may be considered

- 2-3 years of working experience as a System Engineer supporting application of UNIX/LINUX platform and database.

- Trained or certified in Windows Server, UNIX/LINUX, VM and ITIL would be advantageous.

- Analytical, proactive and able to multi-task and prioritize all work assigned.

- Team player with good English communication skills who can also work independently under minimum supervision.

- Motivated individual with challenger spirit and leadership are strongly encouraged to apply.

- Exceptional troubleshooting and customer-handling skills would be advantageous.

- Proactive and responsive on all assigned tasks and incidents and follow up

- Candidate must be able to lift heavy items and able to work onsite.