Senior Project Manager – Managed Services

We are seeking an experienced Senior Project Manager – Managed Services to lead the delivery and governance of large-scale Managed Services engagements across enterprise applications, cloud platforms, infrastructure, cybersecurity, and digital transformation initiatives. The successful candidate will oversee multiple concurrent projects and service portfolios, ensuring seamless delivery, operational excellence, stakeholder satisfaction, and alignment with business objectives.

This role is responsible for managing end-to-end project execution, service transition, operational readiness, vendor governance, financial management, and continual service improvement while collaborating closely with enterprise architects, technical delivery teams, cloud engineers, application support, infrastructure operations, DevOps, security teams, and executive stakeholders.

Key Responsibilities

• Lead end-to-end delivery of enterprise Managed Services projects across applications, cloud platforms, infrastructure, workplace technologies, and digital transformation initiatives.
• Manage multiple concurrent projects and service portfolios, ensuring successful delivery within agreed scope, schedule, budget, quality, and service level commitments.
• Develop and execute comprehensive project plans, resource plans, governance frameworks, risk registers, dependency management, and delivery roadmaps.
• Coordinate multidisciplinary teams across Application Support, Infrastructure, Cloud Engineering, Platform Engineering, Network Operations, Database Administration, DevOps, Cybersecurity, and Service Delivery.
• Drive service transition activities from project implementation into Business-as-Usual (BAU) operations, ensuring operational readiness, knowledge transfer, support documentation, and service acceptance.
• Establish and govern project delivery methodologies, quality assurance processes, change control, release management, and deployment governance.
• Manage project financials, budgeting, forecasting, resource allocation, utilization, and commercial reporting.
• Monitor delivery performance through KPIs, SLAs, OLAs, project dashboards, operational metrics, and executive reporting.
• Collaborate with enterprise architects and technical leads to deliver scalable, secure, resilient, and highly available technology solutions.
• Lead stakeholder engagement across business units, technical teams, vendors, and executive leadership while managing project communications and governance forums.
• Oversee vendor management, contract deliverables, third-party service providers, and outsourced delivery partners.
• Drive risk identification, mitigation planning, issue resolution, escalation management, and decision-making throughout the project lifecycle.
• Support Incident, Problem, Change, Release, and Major Incident Management processes while driving root cause analysis and continual service improvement initiatives.
• Ensure compliance with enterprise architecture standards, cybersecurity policies, audit requirements, regulatory obligations, and operational governance.
• Champion process automation, operational efficiency, service optimization, and continuous improvement across Managed Services engagements.
• Mentor Project Managers, Service Delivery Managers, and Project Coordinators while promoting best practices in project governance and service delivery.

Required Skills & Experience

• Minimum 10 years of experience managing enterprise IT projects, Managed Services, or technology delivery engagements.
• Proven experience leading complex Managed Services projects within large enterprise environments.
• Strong experience managing cross-functional technical teams across Cloud, Infrastructure, Enterprise Applications, DevOps, Cybersecurity, Networks, Databases, and Service Operations.
• Experience delivering enterprise technology programs using Agile, Waterfall, and Hybrid project methodologies.
• Strong understanding of ITIL Service Management processes, including Incident, Problem, Change, Release, Configuration, Capacity, Availability, and Service Transition Management.
• Experience managing enterprise service delivery, operational support models, and managed service contracts.
• Strong financial management experience, including budgeting, forecasting, project costing, and resource planning.
• Excellent stakeholder management, vendor management, negotiation, and executive communication skills.
• Strong leadership, analytical, decision-making, conflict resolution, and problem-solving abilities.

Technical Experience

• Cloud Platforms (AWS, Microsoft Azure, Google Cloud Platform)
• Kubernetes and Container Platforms
• Linux and Windows Infrastructure
• Enterprise Networking
• Identity and Access Management (IAM)
• DevOps and CI/CD
• Terraform
• Ansible
• Infrastructure as Code (IaC)
• Monitoring Platforms (Splunk, Dynatrace, Grafana, Prometheus)
• ServiceNow or equivalent ITSM platforms
• Enterprise Applications (SAP, Oracle, Workday, Salesforce, Microsoft Dynamics)

Good to have

• Project Management Professional (PMP)
• PRINCE2 Practitioner
• ITIL Foundation or ITIL Managing Professional
• Certified Scrum Master (CSM) or SAFe Agilist
• AWS, Microsoft Azure, or Google Cloud certifications (preferred)