Executive Health Concierge / Clinical Coordinator (Phlebotomist)

Job Summary

The Executive Health Concierge / Clinical Coordinator (Phlebotomist) is responsible for delivering high-quality clinical support through phlebotomy, coordinating the end-to-end client journey, and ensuring efficient clinic operations. The role requires a highly organised, proactive individual who can effectively manage multiple stakeholders while maintaining exceptional standards of patient care.

Key Responsibilities

1. Phlebotomy & Clinical Support

• Perform venepuncture (phlebotomy) and specimen collection in accordance with clinical protocols.
• Ensure accurate specimen handling, labelling, and timely dispatch to partner laboratories.
• Maintain clinical supplies, equipment, and treatment areas.
• Prepare consultation files and maintain accurate EMR documentation.
• Assist physicians in reviewing and consolidating laboratory, imaging, and diagnostic reports by ensuring completeness, highlighting outstanding investigations, and flagging abnormal findings based on established reference ranges.

2. Client Journey Management

• Serve as the primary contact throughout the client's healthcare journey.
• Coordinate consultations, bloodwork, imaging, specialist referrals, and diagnostic investigations.
• Manage appointment scheduling, follow-ups, report readiness, and next steps.
• Ensure timely completion of investigations and a seamless client experience.

3. Clinical Operations & Coordination

• Coordinate with laboratories, imaging centres, specialists, sports clubs and other healthcare partners.
• Monitor investigation turnaround times and ensure reports are available before physician consultations.
• Support physicians by ensuring complete documentation and efficient clinical workflows.
• Communicate professionally using appropriate medical terminology.

4. Operations & Compliance

• Support daily clinic operations and workflow efficiency.
• Ensure billing accuracy and follow up on outstanding payments where required.
• Maintain organised records, audit readiness, and compliance with PDPA, MOH regulations, and Company policies.
• Perform other duties as assigned by the Company.

Requirements

• Recognised Phlebotomy certification or equivalent.
• Experience in a healthcare, hospital, or clinical environment is preferred
• Strong organisational, multitasking, and coordination skills.
• Ability to liaise effectively with healthcare providers, sports clubs, insurers, and external vendors.
• Proficient in Microsoft Office and EMR systems.
• Professional, proactive, detail-oriented, and committed to delivering excellent patient care.