COUNTER STAFF MANAGER

manage front-line service operations by greeting patrons, processing transactions, and fulfilling requests

. Key tasks include taking orders, handling cash or digital payments, and maintaining station cleanliness.

Customer Service and Communication

• Greet customers warmly and answer menu or product questions.
• Provide recommendations and note special requests.
• Resolve basic complaints or redirect issues to management. [1, 2, 3, 4]

Order Processing and Cashiering

• Take accurate orders in person or via phone.
• Operate POS systems, cash registers, and card machines.
• Process sales, issue receipts, and balance cash drawers at shift end. [1, 2, 3, 4, 5]

Product Preparation and Stocking

• Assemble, heat, or package food and beverage items.
• Restock counter displays, napkins, utensils, and ingredients.
• Monitor inventory levels and report low stock. [1, 2, 3, 4, 5]

Hygiene and Maintenance

• Clean and sanitize counters, equipment, and seating areas.
• Follow strict food safety and health sanitation laws.
• Clear used trays, dishes, and waste regularly