Head of Retail Training & Customer Experience - Jewellery

Our Client

Join one of Singapore's most recognised jewellery retailers with a long-standing heritage and reputation for craftsmanship, trust and exceptional customer service. Be part of an exciting phase of retail transformation as the organisation continues to elevate customer experience, service excellence and operational standards.

The Opportunity

• Lead the end-to-end retail training strategy across multiple stores in Singapore.
• Design and deliver impactful customer service and retail excellence programmes for more than 100 frontline employees.
• Champion a culture of service excellence, coaching teams to consistently deliver premium customer experiences.
• Drive compliance training, including PSPM regulations, retail governance and service standards.
• Analyse customer insights, satisfaction metrics and feedback to continuously improve the customer journey.
• Partner closely with Retail Operations and senior stakeholders to embed best-in-class service practices across the organisation.

We're Looking For

• Experience leading Learning & Development, Retail Training or Customer Experience initiatives within retail, luxury or hospitality.
• Proven ability to design, facilitate and implement engaging training programmes for frontline teams.
• Strong understanding of customer service excellence, coaching methodologies and adult learning principles.
• Experience partnering with retail leadership to drive performance, engagement and operational excellence.
• Excellent communication, stakeholder management and influencing skills.
• Passionate about developing people and creating memorable customer experiences.

If this sounds like an opportunity you'd be open to exploring, please apply directly via the link.

While we genuinely appreciate the time and effort of every applicant, only shortlisted candidates will be contacted.

Arvin Singh

Senior Talent Partner | Consumer & Healthcare Practice

RevUp Consulting Pte. Ltd.

EA Licence No.: 22S1193

EA Personnel Registration No.: R1763788