Digital Transformation Analyst

TheDigital Transformation Analyst will play a key role in delivering AI-led transformation agenda, partnering with business, operations, andtechnology teams to identify opportunities, design solutions, and drivesuccessful implementation.

Thisrole goes beyond traditional business analysis. You will support the entiredigital solution lifecycle—from opportunity intake and discovery throughsolution design, development, testing, deployment, hypercare, and adoption. Youwill work closely with business stakeholders, AI engineers, and vendors toensure solutions deliver measurable business outcomes and sustainableoperational improvements.

Weare looking for an analytical, hands-on problem solver who can navigateambiguity, challenge assumptions with data, and thrive in a fast-pacedtransformation environment.

Your Responsibilities

Discovery & Business Analysis

· Lead discovery activities fortransformation initiatives by understanding current-state processes, painpoints, risks, and improvement opportunities.

· Facilitate workshops andstakeholder discussions to gather, validate, and prioritize businessrequirements.

· Translate business needs intoclear and actionable deliverables, including PRDs, user stories, process maps,functional specifications, and business cases.

· Use data and process insights tovalidate assumptions, quantify opportunities, and challenge both business andtechnical perspectives with evidence-based recommendations.

· Conduct impact assessments anddefine target-state operating models, processes, and success metrics.

Solution Design & Delivery

· Serve as the bridge betweenbusiness users and AI engineering teams, ensuring solutions are aligned tobusiness objectives and operational realities.

· Collaborate with developers,architects, vendors, and stakeholders to design fit-for-purpose digital andAI-powered solutions.

· Coordinate delivery activitiesacross multiple initiatives, managing scope, dependencies, risks, timelines,and stakeholder expectations.

· Support backlog management,sprint planning, prioritization, and solution reviews throughout the deliverylifecycle.

· Ensure requirements aretechnically sound by understanding end-to-end data and process flows fromfront-end user experience through back-end systems and integrations.

UAT & Hypercare

· Develop test scenarios,acceptance criteria, and UAT plans to ensure solution readiness.

· Coordinate and facilitate UATactivities with business users, including defect management and resolutiontracking.

· Support production deploymentsand go-live activities.

· Drive hypercare support, monitorsolution performance, gather feedback, and coordinate issue resolution withdelivery teams.

· Track adoption, benefitsrealization, and post-implementation enhancements.

Change Management & StakeholderEngagement

· Build strong relationships withbusiness stakeholders, technology and vendors

· Develop and executecommunication, training, and business readiness activities to support solutionadoption.

· Present project updates, risks,key decisions, and outcomes to stakeholders and leadership teams.

· Act as a trusted advisor tobusiness users, helping them understand opportunities to leverage AI,automation, and digital capabilities.

OperationalExcellence & Continuous Improvement

· Apply Lean Six Sigmamethodologies to identify process optimization, automation, and efficiencyopportunities.

· Support governance, audit, risk,compliance, and reporting requirements across transformation initiatives.

· Maintain project documentation,decision logs, and delivery artefacts.

· Continuously identifyopportunities to improve processes, user experiences, and solutioneffectiveness.

· Remain flexible and adaptable aspriorities evolve and the transformation strategy matures.

Your Skills and Experience

Required

· 3–5 years of experience inBusiness Analysis, Digital Transformation, Process Improvement, ProjectDelivery, or Operational Excellence.

· Proven experience supportingend-to-end project or solution delivery from discovery through implementation.

· Strong stakeholder management andfacilitation skills, with the ability to engage both business and technicalaudiences.

· Excellent analytical andproblem-solving skills with a data-driven mindset.

· Lean Six Sigma Green Beltcertification (or equivalent process improvement experience).

· Experience translating businessrequirements into user stories, process maps, and solution requirements.

· Strong communication andpresentation skills, with confidence to challenge assumptions and influencedecision-making.

Preferred

• Experience in insurance, claims, underwriting, finance operations, or regulated industries.
• Knowledge of Agile delivery methodologies and project management practices.
• Experience working with AI, automation, digital products, or workflow platforms.
• Familiarity with the digital stacks tools such as SQL, Azure environments and low/no code platform Power Platform (Power Automate, Copilot Studio, Agent Builder), or similar technologies
• PMP, Scrum, Product Owner certification, or equivalent project delivery experience.
• Exposure to change management, adoption, training, and business readiness activities