Call Centre Agent

A bank customer service representative shift role handles remote account inquiries, processes transactions, and cross-sells financial products across rotating schedules including AM/PM blocks and weekends. Standard requirements include a diploma or secondary education, strong communication skills, and flexibility for staggered shifts.

Key Responsibilities

• Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
• Process secure customer requests, fund transfers, and data updates accurately.
• Promote banking products, digital self-service tools, and credit services.
• Meet performance targets for call resolution, service quality, and adherence.

Shift and Work Schedule

• AM Shifts: Typical blocks such as 7:00 AM to 4:00 PM, 8:00 AM to 5:00 PM, or 9:00 AM to 6:00 PM.
• PM Shifts: Typical blocks such as 2:00 PM to 11:00 PM or 4:00 PM to 1:00 AM.
• Rotation: Includes weekends and public holidays on a rotating pattern, typically with one weekday off and one weekend off.
• Compensation: Often includes monthly shift allowances.

• Minimum GCE O-Levels or Diploma qualifications.
• Professional telephone etiquette and active listening capabilities.
• Ability to work rotating or staggered shift patterns.
• Prior banking or call center experience is an advantage, though entry-level applicants are often welcomed.

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> Interested professionals can reach out to me for Confidential Discussion @ +65- 9060-4050.

Best Regards,

Dilip Kumar Daga

Vice President - Strategic Accounts

Helius Technologies Pte Ltd

36, Robinson Road,#13-05, City House, Singapore 068877

DID: +(65) 6429-9407

Mobile: +(65) 9060-4050

Fax: +(65) 62222213

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http://helius-tech.com

Registration No : R1108376

EA Licence No : 11C3373

https://www.linkedin.com/in/dilipdaga/