Junior L2 Production Support

Job Summary

Provide application support and development assistance for Java J2EE systems, ensuring operational stability and meeting service level agreements in a dynamic, team-oriented environment with shift work requirements.

Responsibilities

• Support and troubleshoot Java J2EE applications to maintain system performance and reliability
• Execute Unix commands and write SQL queries to diagnose and resolve application issues
• Manage and monitor web applications, batch jobs, JBOSS servers, MariaDB databases, and Shell scripts for smooth operations
• Configure and maintain job scheduling, MQ setup, and C:D setup to optimize application workflows (plus)
• Collaborate effectively with team members to deliver quality support and meet SLAs without compromise
• Demonstrate ownership by proactively identifying and resolving issues during shifts, including nights, weekends, and public holidays
• Adapt quickly to new technologies and processes with a strong commitment to continuous learning
• Communicate clearly and professionally with stakeholders to ensure timely resolution of support requests

Required competencies and certifications

• Graduate degree in IT or Computer Science
• Hands-on experience with SQL and Linux operating systems
• Minimum 1 year experience in application support or development role involving Java, Unix, and SQL

Preferred competencies and qualifications

• Exposure to the banking industry
• Experience with job scheduling, MQ setup, and C:D setup

Other Information

Benefits and Shift Details

• Shift allowance included in monthly hiring rate
• Transport claims available before 7am (morning shift) and after 11pm (afternoon shift)
• Shift timings: Morning (6am–3pm), General (9am–6pm), Afternoon (2pm–11pm), Night (10pm–7am)
• Support coverage includes night shifts, weekends, and public holidays