SHOP MANAGER

Job Summary

As an experienced Operation Shop Manager at a beauty and wellness center, you will lead staff to deliver exceptional client service, manage daily operations, and drive business growth through effective team leadership, financial oversight, and compliance with health and safety standards.

Responsibilities

• Communicate job responsibilities, performance expectations, client service standards, and corporate policies clearly to staff
• Plan and direct healthcare and wellness services to meet client needs and business objectives
• Train staff on product knowledge, sales techniques, and program delivery to enhance service quality
• Assess employee performance regularly and provide actionable feedback to improve productivity and service
• Inspect beauty and wellness center equipment to ensure proper functioning and safety
• Coordinate facility schedules to optimize space utilization and operational efficiency
• Set staff service and retail sales goals and coach staff to achieve these targets
• Establish and manage budgets and financial goals to ensure profitability
• Conduct inventory management and order supplies to maintain stock levels
• Monitor daily operations to ensure compliance with health, safety, and hygiene regulations
• Perform accounting tasks including recording daily cash flow, preparing bank deposits, and generating financial reports
• Recruit, interview, and hire qualified employees to build a competent team
• Address customer inquiries and resolve complaints to maintain high client satisfaction
• Schedule staff shifts and supervise scheduling to ensure adequate coverage
• Verify staff credentials, including educational and certification requirements, to maintain compliance
• Develop and implement marketing strategies to promote services and increase customer engagement
• Oversee facility maintenance and repairs to ensure a safe and welcoming environment
• Maintain accurate client databases for effective service delivery and communication
• Participate in continuing education to stay updated on industry trends and best practices
• Schedule guest appointments efficiently to maximize client satisfaction and center utilization
• Sell products, services, and memberships to support business revenue growth