Product Support Engineer (2 years contract / Completion Bonus)

Duties & Responsibilities

a) Industrial Transfer &Capability Development

• Coordinate transfer of product equipment, procedures, test benches, and documentation.
• Write, review, and correct technical documents.
• Train technicians and validate shop processes.
• Support with feasibility and investment studies.

b) Customer Support

• Provide technical support to customers, OEMs, and partners in the Asia-Pacific region.
• Monitor product reliability, analyze in-service data, resolve technical complaints, and recommend improvements.
• Prepare reports, documentation, and deliver training.

c) Repair Operations

• Lead and support repair operations and workshops.
• Oversee technician teams and internal stakeholders to ensure high performance, profitability, and quick processing.
• Manage repair orders, supplier sourcing, and support continuous improvement initiatives.

d) Department Management Support

• Teamwork & Backup other engineers and team members.
• Solve production issues, implement process improvements, and ensure effective communication across departments.

e) Health, Safety &Environment

• Comply with all HSE regulations and participate in related initiatives.

f) Continuous Improvement

• Drive and participate in company-wide improvement and innovation programs such as ONE SAFRAN, Lean, QRQC, 5S, root cause analysis, etc.

Qualifications & Experience

• Bachelor’s degree in Mechanical/Electrical/Aeronautical Engineering.
• 2 years experience in engineering, product support, and repair operations (aerospace preferred).
• Experience with project management, calibration, maintenance environments, and technical documentation.
• Knowledge of aviation regulatory requirements (e.g., Part 145) and quality systems (ISO9000, AS9110).

Key Skills

• Technical writing, interpreting schematics/drawings.
• Knowledge of IPC standards, wiring/electrical & test equipment.
• Proficiency with Microsoft Office, Teams, and basic SAP/ERP systems.
• Excellent communication, teamwork, analytical, and problem-solving skills.

• Must be able to multi-task in a dynamic environment, communicate effectively, and maintain a high standard for safety and quality.