Administrative Assistant

Roles and Responsibilities

• Provide frontline helpdesk support by handling enquiries, work requests, complaints and service requests in a timely and professional manner.
• Perform general administrative duties, including maintaining records, preparing documents and supporting daily office operations.
• Assist with billing, payment follow-ups, reimbursement processing and contractor progress claims while ensuring proper documentation.
• Coordinate room bookings, meeting setups, events and cleaning arrangements to support operational requirements.
• Administer season parking requests and maintain accurate records for audit purposes.
• Monitor and track work orders, fault reports and service requests to ensure timely completion and follow-up.
• Support the Building Manager and site team in contract administration and compliance with service standards.
• Liaise with internal stakeholders, contractors and service providers to ensure efficient coordination of facilities management services.

Qualification Requirements

• Minimum GCE O' Level or equivalent.
• NITEC, Higher NITEC or Diploma in Business Administration, Office Administration, Accounting or a related discipline will be an advantage.
• Proficient in Microsoft Office applications(Word, Excel and Outlook).
• Good communication and interpersonal skills.
• Organised, meticulous and able to multitask in a fast-paced environment.
• Prior experience in administrative or facilities management support will be an advantage.