Customer Service Executive

Job Summary

The Customer Service Executive assists & support the Sales Manager in customer enquiry & sales transactions and Order fulfilment.

Job Responsibilities

· Attend to customer enquiries through email and phone, prompt reply/acknowledgement to customer and general sales matters.

· Prepare Quotations, Sales Order, Sub-contractor update report.

· Monitor and follow up on customers’ orders and RMA support.

· Sales support for the fulfilment of orders placed by customers.

· Ensure proper documentation records and filings

· Create and maintain customer records includes NDA, vendor & customer form, Credit Note form.

· Liaise with forwarder and vendor on shipment.

· Any other duties as assigned by supervisor

People Requirements

1. GCE “N”/ ”O” Level, Diploma minimum requirement.

2. Experience in a sales support role for B2B sales will be an advantage.

3. Proficient in MS Excel.

4. Able to work in a fast paced, dynamic environment.

5. Able to work independently with minimal supervision and good team player.

6. Positive attitude with great interpersonal and communication skills.

7. Able to start work immediately is an added advantage.