Order Fulfilment Executive | Pharma MNC | Up to $4,000 | Suntec

Salary: Up to S$4000

Duration: 1 year contract (long term extendable)

Location: Suntec

Working hours: Monday to Friday, 9.00AM to 6.00PM

Responsibilities

SG Affiliate

• Releasing orders toRegional Distribution Centre (RDC) for SG and for exports to distributor markets
• Manage samples request process
• Releasing orders to 3PL (Third-Party Logistics provider) for Global Logistics/Shipping, tenders and samples conversion
• Distributor Market export documentation
• Others as may be assigned

RDC Customer service & Logistics for identified markets

• Check customer orders received is align with allocation provided by Supply Planner
• Release customer orders into RDC system
• Update and consolidate actual shipped orders to ensure customer’s orders are fulfilled
• Issue invoice and attach Certificate of Analysis (COA) for export shipments and direct shipments
• Co-ordinate with 3PL and Freight forwarder to ensure on-time shipment to customers
• Ensure all redressed products are shipped within agreed timelines
• Ensure completeness of export documents before filing
• Tracking of Inbound shipments and ensuring complete and accurate documentation
• Others as may be assigned

Requirements

• Diploma or Degree in Supply Chain, Logistics, Business, or related field
• Minimum 2–3 years' experience in customer service, order management, or logistics coordination, ideally within an MNC or affiliate/distribution environment
• Hands-on experience with export documentation, COA (Certificate of Analysis), and shipment/invoicing processes
• Prior exposure to ERP/order management systems (e.g. SAP, M3, or similar)
• Experience liaising with 3PL providers and freight forwarders to coordinate on-time shipments
• Strong attention to detail and ability to manage documentation accuracy under time pressure
• Proficient in Microsoft Excel for tracking, reporting, and reconciliation
• Good communication and coordination skills to work across Supply Planning, Customer Service, and external logistics partners
• Comfortable working independently in a fast-paced, deadline-driven environment
• Experience in pharmaceutical, healthcare, FMCG, or regulated industries is an advantage
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