Reservations & Guest Experience Executive

We are assisting our client, an award-winning luxury hospitality and travel operator, in hiring a Reservations & Guest Experience Executive. This role is ideal for a customer-focused travel professional who enjoys managing reservations, coordinating travel arrangements and delivering a seamless guest experience.

Why Consider This Opportunity?

• Remuneration package up to Basic $3000 + Variable Bonus
• Five-day work week based on a rotating shift schedule including weekends and public holidays.
• Primarily work-from-home arrangement while the new office is under renovation
• Opportunity to work within the luxury hospitality and inbound travel industry
• Varied role covering reservations, guest services and travel hosting
• Direct interaction with international guests and established travel partners

Key Responsibilities

• Manage inbound travel and accommodation enquiries through email, live chat and telephone.
• Coordinate reservations with hotels, transportation providers, meal vendors and other travel partners.
• Process new bookings, amendments, cancellations, payments and booking confirmations accurately.
• Maintain updated guest profiles, travel documents and reservation records.
• Follow up with guests on travel documents, visa and other required travel information.
• Resolve booking-related issues and provide prompt, professional customer support.
• Maintain strong knowledge of room rates, promotions, facilities and travel services.
• Support room sales and recommend suitable options to maximise revenue opportunities.
• Meet and greet guests at the ferry terminal and assist with boarding passes and luggage check-in.
• Support guests through customs and immigration procedures.
• Accompany guests by ferry from Singapore to Batam and ensure a smooth handover to the local hospitality team.
• Address travel-related issues calmly while keeping guests informed throughout their journey.

Requirements

• Previous reservations experience within an inbound travel agency is strongly preferred.
• Strong customer-service, communication and interpersonal skills.
• Proficient in written and spoken English; additional language capabilities will be advantageous.
• Detail-oriented and able to manage multiple reservations and priorities accurately.
• Comfortable working independently in a remote environment while collaborating closely with the team.
• Able to work in a fast-paced hospitality and travel environment.
• Willing to work rotating shifts, including weekends and public holidays.

If you are passionate about travel, hospitality and creating memorable guest experiences, we welcome your application.

Interested candidates can forward their CVs in MS Word format to Sign in to view email

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Triton AI Pte Ltd

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