Employment Opportunity - Desktop Support Engineer

ITCAN PTE. LIMITED

Date: 5 days ago

City: Singapore, Singapore

Salary: SGD 2,500 - SGD 3,200 / mo

Contract type: Contractor

Diagnosing and resolving technical issues with hardware or software systems
Consulting with users over the phone, in person or via online chat to understand and troubleshoot technical issues
Identifying when system reconfiguration is needed and implementing it
Assessing user needs and recommending technical solutions such as patches, upgrades or enhancements
Documenting technical support procedures and maintaining customer records
Responding promptly to queries and providing information on the proper installation, maintenance and use of technical systems
Performing complete on-site installations, including backing up client data, upgrading systems when needed, and installing new software or hardware.

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