Customer Solution Representative (CCP for Aerospace)

Job Summary

Support the CSC Commercial Team by managing customer relationships and improving order processes. Handle manual orders, update master data, and work collaboratively to meet team KPIs in a fast-paced environment.

Responsibilities

• Prioritize daily tasks with the CSC team to improve order processing by releasing order holds and managing manual orders when automation is unavailable
• Maintain and update the Critical List to ensure accurate order tracking and timely follow-up
• Update master data precisely to support seamless operational workflows and data integrity
• Communicate clearly and effectively in writing and verbally to coordinate with team members and stakeholders for smooth operations
• Identify and resolve daily operational issues proactively to minimize disruptions without requiring constant supervision
• Collaborate with team members to achieve team KPIs in a fast-paced environment, contributing to overall team performance
• Apply meticulous attention to detail in all assigned tasks to ensure accuracy and quality of work

Required competencies and certifications

• Use SAP proficiently to manage order and customer data accurately and efficiently
• Utilize Microsoft Excel skills to support data management, analysis, and reporting tasks

Preferred competencies and qualifications

• 1-2 years of experience in customer service-related roles
• Diploma in Business & Administration or related field
• Proven experience in aviation (MRO / OEM / airline environment)
• Experience with ERP systems (SAP preferred)
• Strong stakeholder management and communication skills
• Ability to work effectively in a fast-paced, customer-facing environment
• Fluency in English; additional languages are a plus