Application Engineer

• Povide first-level application support for advanced photomask inspection and repair systems at customer sites in Singapore and the region.

• Troubleshoot customer application issues and prepare clear, structured technical escalation reports for HQ support teams.

• Support acceptance testing for newly delivered systems to ensure readiness for customer use.

• Deliver customer training on system usage, application workflows, and new software functionalities.

• Demonstrate and support software rollouts, explaining application impact and new features to customers.

• Lead or support regular technical discussions with customers and internal stakeholders to track issues, progress, and next steps.

• Prepare and present technical materials to support customer engagement and sales activities.

• Track customer action items and open technical issues through to closure.

• Gather market and competitor feedback from customer interactions and share insights with HQ.

• Support customer adoption, use case development, and expansion of application coverage.

• Collaborate with HQ application, software, algorithm, and service teams to resolve technical issues and improve system performance.

• Provide after-office-hours or weekend standby support when required by customer production needs.

Requirements

• Degree in Engineering, Physics, Optics, or a related technical discipline.

• At least 3 years of experience in semiconductor, application engineering, process engineering, lithography, inspection, or technical customer support.

• Comfortable working independently and supporting customers on-site.

• Willing to travel regionally and attend overseas training when required.

• Open to after-hours or weekend standby support when needed.

  Jessie Alayna Tan (R22109280)

  EA License: 22S1193