Customer Service Officer

Key Responsibilities

• Reservations & Ticketing Support: Answer incoming calls to assist passengers with new flight bookings, complex itinerary changes, and ticket reissuance.
• Fare & Schedule Management: Provide airfare quotations, manage schedule changes efficiently, and calculate/process ticket refunds according to company policy.
• Walk-In Customer Service: Greet and assist walk-in customers with immediate booking changes, general inquiries and ticket issuance.
• Loyalty Program: Assist Frequent Flyer members with account profile management, mileage updates, and rewards adjustments.
• Conflict Resolution: Handle customer complaints and feedback professionally to ensure maximum customer satisfaction.
• Operations & Administration: Prepare daily operational reports and execute supplementary tasks as assigned by the supervisor.

Requirements

• Education: Minimum GCE ‘A’ Level / Related Diploma Holders
• Experience: Minimum 1 year of experience in the travel industry is preferred (e.g airline, travel agency, or airport ground handling).
• Technical Knowledge: Strong understanding of air ticketing processes and Amadeus GDS is an added advantage.
• Language Proficiency: Excellent command of written and spoken English and Mandarin to communicate effectively with Mandarin-speaking customers and our headquarters in Taiwan.
• Core Skills: Proven multi-tasking abilities, strong communication skills, and proficiency in MS Office.

Interested candidates are invited to apply online with a comprehensive resume, indicating the current & expected salaries, contact number and availability by clicking on the button APPLY NOW.

Remuneration & Benefits

• Competitive remuneration package commensurate with qualifications and experience.
• Medical coverage and comprehensive medical insurance.
• Travel Perks: Free and subsidised flight tickets.

We regret to inform that only shortlisted candidates will be notified.