Account Executive

Responsibilities

• Act as the main point of contact for assigned clients, building relationships that outlast any single project.
• Identify, qualify and pursue new business leads through networking, referrals, and inbound and outbound outreach.
• Understand each client's business objectives, challenges and brand direction, and proactively propose APEX solutions that meet them.
• Maintain a high level of client satisfaction through responsive service, clear communication and consistent delivery.
• Coordinate closely with internal teams — Events, Productions, Digital and Creatives — to deliver projects on time, on budget and to standard.
• Manage project progress, budgets and timelines, flagging risks early and resolving them before they escalate.
• Prepare and present regular project updates, reports and reviews for clients.
• Identify upsell and cross-sell opportunities within existing accounts — for example, converting an events client into a digital or retainer engagement.
• Assist in developing and delivering business proposals, pitches and presentations for new and existing clients.
• Support contract negotiations and deal closures where applicable.
• Gather and share client insight and feedback to sharpen APEX's offerings and service quality.
• Provide consistent account performance reports and updates to the leadership team.

Requirements

• Degree in Marketing, Communications, Business or a related field.
• 1–2 years in account management, client servicing, or an agency role.
• Prior exposure to events, media production or digital marketing projects highly preferred.
• Ability to manage multiple projects simultaneously in a fast-paced environment, adapting as priorities shift.
• Strong documentation skills with excellent attention to detail.
• Self-motivated, hands-on, and committed to seeing work through.
• Client-first attitude with a proactive, problem-solving approach and a strong sense of urgency.
• Excellent written and verbal communication skills.
• Exceptional organisational skills.
• Ability to anticipate roadblocks and think laterally to work around them.