Outlet Manager (Restaurant / F&B)

About the Role

We are looking for an experienced Outlet Manager to take full ownership of the daily operations, business performance, customer experience, team, and food-safety compliance of our Singapore outlet. You will run the outlet end to end — from opening and peak-hour execution to closing — while leading the team and delivering on the outlet’s operational and commercial targets.

This role suits a strong, hands-on operator who is comfortable owning results, working on the floor during peak periods, and using operational data to improve performance.

Key Responsibilities

Outlet Operations

• Own daily opening, service, peak-hour execution, closing, cleaning, and handover routines

• Maintain product quality, service consistency, queue management, speed of service, hygiene, and brand standards

• Implement company SOPs and ensure consistent execution across all shifts

• Coordinate with mall / building management, suppliers, contractors, delivery platforms, and internal support teams

• Support new-outlet setup and pre-opening where required — fit-out follow-up, equipment installation, soft-launch preparation, staff training, and opening checks

Business Performance

• Be accountable for outlet sales, labour efficiency, cost of goods, wastage, inventory, and controllable expenses

• Review sales, footfall, average spend, delivery-channel performance, scheduling efficiency, and stock variance on a daily and weekly basis

• Execute local store marketing, mall activities, sampling, and promotions in line with company plans

• Propose improvements based on operational data and on-the-ground observations

Team Management

• Lead recruitment support, onboarding, training, scheduling, coaching, and supervision of outlet staff and shift supervisors

• Build a service-oriented, high-execution team culture

• Plan shifts fairly, publish rosters at least two weeks in advance where possible, and ensure adequate rest days

• Handle performance feedback, shift discipline, and escalations professionally

Food Safety, Hygiene & Workplace Safety

• Ensure compliance with Singapore Food Agency (SFA) requirements, hygiene standards, licensing conditions, and cleaning / sanitation procedures

• Maintain inspection readiness — temperature logs, cleaning records, pest control, food storage, labelling, and shelf-life management

• Ensure food handlers complete the applicable Food Safety Course and internal training

• Maintain a safe working environment and manage risks such as burns, slips, equipment faults, and peak-hour crowding

Inventory & Supplier Management

• Manage ordering, receiving, FIFO, safety stock, stock-takes, wastage records, and inventory reconciliation

• Check supplier deliveries for quality, quantity, and documentation

• Report product-quality, stock, equipment, and supply issues promptly

Requirements

• Minimum 3 years of experience in F&B, cafe, quick-service, retail, hospitality, or outlet management

• Experience managing frontline staff and owning full outlet daily operations (not a single shift)

• Working knowledge of rostering, inventory, POS, service standards, and outlet performance metrics

• Able to work rotating shifts, weekends, public holidays, and peak trading periods

• Strong communication, coaching, execution, problem-solving, and on-the-spot judgement

• Legally authorised to work in Singapore

• Food Safety Course Level 1 (or higher) preferred; to be completed after joining if not already held

Advantageous

• Experience with mall or high-footfall F&B outlets, new-outlet openings, soft-launch preparation, or opening ramp-up

• Familiar with POS systems, delivery platforms, scheduling tools, inventory systems, and daily sales reporting

• Working knowledge of Singapore F&B licensing, SFA inspections, MOM employment practices, CPF, and PDPA basics

What We Offer

• Performance bonus based on sales achievement, labour efficiency, wastage, food-safety, customer feedback, and team stability

• CPF contributions for eligible Singapore Citizens and Permanent Residents

• Annual leave, sick leave, and public holidays in accordance with the Employment Act

• One staff meal per working shift and 30% staff discount on outlet products

• Onboarding and operations training, with clear progression toward Senior / Multi-outlet Manager, Area Operations, or new-opening lead roles