Merchant Operations

Core Mission: Nurture onboarded suppliers to maintain active, efficient and sustainable supply.

1. Daily Merchant Operations – Manage day-to-day operations of existing suppliers, including product listing & information maintenance, category planning and pricing consultation, as well as relationship management, to sustain merchants’ continuous activity on the platform.
2. Merchant Tiering & Growth – Establish a merchant tier system (Iron / Silver / Gold tier) with corresponding benefits, and guide merchants along the growth journey: newly onboarded → active supply → high-quality supply.
3. Merchant Empowerment & Training – Organise online operational training, product management guidance and fulfilment quality improvement initiatives to upgrade merchants’ operational capabilities on the platform.
4. Category Operations & Campaigns – Plan and execute platform marketing campaigns such as category days, major sales promotions and new product launches, taking ownership of campaign GMV and gross profit. Develop localised promotion plans aligned with Singapore’s festive calendar (Chinese New Year, Hari Raya, Deepavali, etc.).
5. Data Analysis & Diagnostics – Monitor key metrics including merchant activity level, sell-through rate, GMV and gross profit. Identify operational challenges of merchants via data analysis and propose improvement solutions.
6. Cross-functional Collaboration – Coordinate with the merchant acquisition team to take over newly onboarded merchants; align with the sales team to optimise supply based on client requirements; liaise with the product team to feed merchant pain points for product iteration; work with the fulfilment team to resolve order anomalies and safeguard user experience.

1. Bachelor’s degree or above, with minimum 3 years working experience in B2B platform operations, merchant operations or e-commerce operations.
2. Strong data analytics skills, proficient in Excel and data visualisation tools, capable of independently formulating operational strategies.
3. Excellent communication and coordination skills with proven ability to drive cross-department collaboration efficiently.
4. Proficiency in English for daily work plus Chinese communication ability is preferred (to liaise with overseas suppliers and headquarters teams).
5. Based in Singapore; strong cross-cultural adaptability.

• Prior merchant operation experience at platforms such as Kuai Lv / Meicai;
• Familiar with F&B industry in Singapore and Southeast Asia;
• Overseas working experience;
• Knowledge of SFA food safety regulations.