Senior Customer Solutions Engineer

As a Senior Customer Solutions Engineer at Smartly, you will partner with some of our most strategic customers to solve complex technical challenges and help them get the most from our AI-powered advertising platform. Working at the intersection of customers, product, engineering, and commercial teams, you'll lead technical initiatives that drive customer success while influencing the evolution of our products. This is a highly collaborative role for someone who enjoys translating business needs into scalable technical solutions and building trusted relationships with both customers and internal stakeholders.

What You Will Do

• Serve as a primary technical resource and product knowledge expert for strategic clients and partners, providing deep technical insights and solutions.
• Lead and oversee large-scale, highly technical, and cross-functional projects from conception through execution, ensuring they meet business goals and objectives. Develop comprehensive project plans and manage resources effectively.
• Engage with external and internal stakeholders (Data Science, Product, Compliance, Marketing, Customer Experience, Engineering) to gather technical requirements, define project objectives, and ensure seamless execution.
• Monitor project status, rapidly identify issues and risks, and communicate them succinctly to relevant stakeholders. Proactively collaborate to ensure timely resolution and minimize project disruption.
• Identify opportunities to productize features and provide valuable feedback to product teams. Drive innovation by leveraging emerging technologies and industry best practices.
• Work closely with sales and partnerships teams to unlock and develop new opportunities. Develop a deep understanding of business goals and industry trends to support strategic decision-making.
• Accurately assess the feasibility of technical requests, customer experience, maintenance needs, and risks to design optimal solutions that meet customer and business requirements.
• Provide clear and concise technical updates for the projects you own to a wide range of audiences, including senior leadership. Ensure transparency and alignment across all stakeholders.
• Mentor junior team members, fostering a culture of learning, creativity, and mutual support. Share expertise and best practices to elevate the overall technical proficiency of the team.

What We Are Looking For

• Strong experience in solutions engineering, technical consulting, solution architecture, sales engineering, or a similar customer-facing technical role.
• Demonstrated ability to lead complex technical projects involving multiple stakeholders and competing priorities.
• Strong technical problem-solving skills with the ability to evaluate trade-offs and design scalable, customer-centric solutions.
• Experience working closely with engineering and product teams to influence technical direction and product improvements.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience collaborating with commercial teams to support customer growth, technical discovery, and solution design.
• A collaborative approach and a passion for mentoring teammates and sharing technical expertise.

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

• An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
• Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
• Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
• Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
• Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Curious what it's like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together.

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands reach and engage consumers while learning what performs best. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we are committed to creating and maintaining an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of everything we do.