Retail Manager

What's in it for you

You will lead the Club’s retail operations, ensuring high standards of service, product quality, operational efficiency, and member experience across all retail spaces.

The role is responsible for developing and executing retail strategies and initiatives to drive revenue and profitability, while overseeing buying, merchandising, inventory management, supplier relationships, cost control, and team performance.

We are looking for someone who

• Has at least 5 years of experience in a similar capacity within retail, hospitality, or a members' club environment

• Strong commercial acumen with proven experience in retail operations, merchandising, inventory and supplier management

• Strategic and analytical, with the ability to drive business performance through data-driven decisions

• A people-person with strong communication and organizational skills

• Experience in sourcing for American-community products locally and internationally and / or managing essential service operations (e.g., laundry) is a plus

• Prepared to work on weekends and public holidays

Key responsibilities include (but not limited to)

• Lead daily retail operations across the Club’s retail spaces, driving operational excellence and continuous improvement initiatives while ensuring high standards of service, presentation, product quality, stock availability, and member experience

• Curate a relevant and commercially successful product assortment with a focus on American goods for our retail space

• Manage local and international supplier relationships to ensure cost-effective purchasing, reliable delivery, product quality, and compliance with procurement requirements

• Leverage retail performance data, insights and trends to support buying decisions and develop strategies that drive sales, profitability, and inventory efficiency

• Oversee merchandising, inventory controls, deliveries, reorder cycles, and discontinuation of slow-moving products where appropriate

• Prepare operational and financial reports & presentations, profit & loss commentary, budgets, forecasts, and business plans

• Ensure compliance with Club policies, procurement procedures, financial controls, and audit requirements

• Develop a high-performing retail team through strong communication, effective manpower planning, coaching, performance management and training