Operations Assistant, Sea Freight, Export Billing, Singapore

JOB OVERVIEW

Provide a pro-active and comprehensive service to the customer in all aspects of export and sea

freight forwarding services provided by DSV Air & Sea Singapore Pte. Ltd.

ESSENTIAL DUTIESAND RESPONSIBILITIES

(Key tasks)

· Adhere to the Company Code of Conduct in daily endeavors for DSV Air & Sea.

· Ensure shipment costs are updated correctly inCW1/Tango

· Ensure timely invoicing of shipment as per company KPI

· Verify vendor/intercompany invoices timely and raise disputes for incorrect invoices

· Handle invoice disputes or queries in a timely manner

· Perform Profit Share and follow up with overseas office on Profit Share.

· Timely follow up/coordinate/communicate information regarding invoices with stakeholders

(ie: subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).

· Correspond and follow up on emails.

· Escalation of all impediments to processing to direct reporting manager.

· Adherence to customer specific SOPs.

· Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers

· Handle documentation and/or reporting for specific accounts

· Adherence to Global standard processes/procedures and to Corporate Standard & Governance policies.

· Participate in company projects and initiatives as required

· Backup for the other team members as and when necessary

· Any other job-related tasks as assigned by the superior.

· Adherence to the Code of Conduct policy of the DSV Group Competencies

· Functional know-how in Customer Service Exports/ Imports

· Operational know-how (Document Processing Ocean)

· Operational Understanding (Customs Clearance)

· Understanding of DSV Export / Import Products

· Understanding of legal/regulatory/statutory environment

· Business acumen

· Microsoft Office

EDUCATION AND/ OREXPERIENCE

· With at least 1-2 years of working experience in a similar position in Freight Forwarding,

Field Operations, Consolidation Planning and Scheduling

· Intermediate to advanced MSO applications

· Detail oriented, analytical, and proactive in identifying and addressing operational challenges.

· Willingness to address operational issues outside of office hours as needed.

· Education can be compensated with relevant working experience.