BAU & Operations Support Analyst

Location: Changi Business Park

Contract Duration: 27th July 2026

Salary: SGD 8500- 9500 (Negotiable)

Job Background/context

This is a BAU support analyst role to support Project Anchor, which is migration of IPB business from one legal entity to another, targeting completion by H1 FY27

Key Responsibilities

• BAU Process Management: Coordinate and manage recurring BAU activities across the Anchor program, including operational reporting cycles, periodic reviews, and routine stakeholder obligations to ensure continuity alongside change delivery.
• Operational & Reporting: Produce and maintain BAU dashboards, KPI/KRI trackers, and operational scorecards, providing management with timely visibility into business-as-usual performance metrics.
• Issue Resolution & Escalation Support: Serve as the first point of contact for BAU operational issues, triage, and route queries to the appropriate workstream or function, and maintain an issues log with resolution timelines.

Knowledge/Experience

• Essential Project Management/Business Analyst with experience of 5+ years
• Desirable Project Management Officer having operational support exposure in his previous roles

Skills: (technical skills)

Essential Project Management, Stakeholder engagement, BAU reporting, Issue resolution, etc.

Competencies

• This is a middle office role, which will be equivalent to C13 per internal ranks
• Candidate should have prior exposure/experience fornrunning projects at operational levels in his/her BAU capacity