Residential Property Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Role SummaryUnder the direction of the Deputy Post Facilities Manager, the Residential Property Coordinator is responsible for coordinating the day-to-day management of residential properties in accordance with British government guidelines, health and safety legislation, and client standards. The role provides administrative and operational support across the leased residential property portfolio, ensures statutory requirements are met, and maintains strong working relationships with residents, external authorities, service providers, and internal teams.

Responsibilities· Coordinating the management of leased residential properties and maintaining effective internal and external stakeholder relationships.

• Providing advice, assistance, and recommendations to the Account Management team on the local leased residential property market.
• Supporting incoming and departing staff with residential property matters and liaising with real estate brokers.
• Preparing lease documentation and associated paperwork as required.
• Maintaining accurate electronic records of residential property matters, including lists of service and maintenance suppliers.
• Ensuring staff residential properties offer suitable amenities, security, and safety that meet Health, Safety and Environment (HSE) regulations and client standards.
• Supporting management of the residential estate budget, including preparing reports for forecasting and monitoring.
• Ensuring appropriate contracts and service agreements are in place for planned maintenance and essential service delivery.
• Monitoring the general upkeep of residential properties and supporting emergency and crisis management plans; escalating issues to the Site Management team as required.
• Delivering high standards of customer service and responding promptly to resident needs and requests.
• Supporting logistical arrangements for official visits, including coordination of required resources.

Core Competencies· Knowledge of health and safety standards, including fire and electrical safety.

• Proficiency in Microsoft Office and relevant residential property management software.
• Understanding of local building statutory requirements.
• Excellent organisational skills with strong attention to detail and the ability to manage competing priorities and meet deadlines.
• Effective written and verbal communication skills, with the ability to engage confidently with stakeholders from diverse backgrounds.
• Strong analytical and decision-making skills.
• A customer-focused and solutions-oriented approach, with the ability to manage challenging situations professionally.
• Professionalism, resourcefulness, and approachability.

Experience & Qualifications· University degree or equivalent qualification.

• A minimum of three years’ experience in residential property management or a related field.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.