IT Manager APAC

Experience Level: Management

Job Type: Regular

Location

Singapore, , SG, 486058

Requisition ID: 10435

Qorvo (Nasdaq: QRVO) supplies innovative semiconductor solutions that make a better world possible. We combine product and technology leadership, systems-level expertise and global manufacturing scale to quickly solve our customers' most complex technical challenges. Qorvo serves multiple high-growth segments of large global markets, including consumer electronics, smart home/IoT, automotive, EVs, battery-powered appliances, network infrastructure, healthcare and aerospace/defense. Visit www.qorvo.com to learn how our innovative team is helping connect, protect and power our planet.

Job Profile: Responsible for maintaining and developing the day to day ICT operation in the regional APAC region and managing a lean regional team. Finding the right balance between regional business and global ICT requirements in order to contribute to ICT & business goals. Broad range of activities, in almost all areas of IT.

Job Requirements / Accountabilities

Manage a team of IT support specialists

Lead and develop team, shared responsibility for recruitment, training and development.

Perform appraisal interviews

Coach agents, identify strengths and development opportunities

Transfer knowledge

Monitor quality of work

Business Partnering

Business stakeholder engagement

Improve business productivity

Drive global, regional and local projects

ICT Support

Provide support, service and solutions to the business according to service level agreements

Execute changes

Maintain KPI’s

IT compliance matters

Reporting

Prepare, compose and analyze critical monthly management information on key performance indicators

Report on KPI

Report on supply chain partner

Trend analysis

Administration

Coordinate, execute, maintain and or improve administrative activities and systems, in line with internal requirements

Define yearly budget and manage the budget

Document and coordinate data on customer requirements

Record required data in the (sub)system(s) such as Topdesk

Time registration

Education/Experience

Bachelor’s degree or equivalent additional work experience is required.

Minimum 5 years relevant IT experience in an international service / production industry or environment.

ICT Service Management, advanced understanding

Detailed SAP Knowledge, good knowledge of Microsoft SCCM and Intune

Possess good business acumen and service-minded

People management skills

Duties/Responsibilities

Seek ways to leverage emerging technology that will allow Qorvo to increase productivity while reducing hardware and software acquisition costs

Analyze, document, plan, and coordinate application and operating system implementations, updates, and upgrades

Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems, determine the source of problems and classify their level, priority and nature

Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment

Install and support PC, laptop, tablet and mobile hardware and software

Install and maintain highly available infrastructure for a virtualized environment enterprise

Support DR with Site Recovery Manager (SRM)

Deploy virtual machines and automate processes

Allocate storage as required for virtualized environments

Install, maintain, and improve network infrastructure

Work closely with other admins on new implementations as well as maintaining the current environments

Provide additional support when necessary for backup and storage functions

Participates in an on-call rotation to ensure 24/7 coverage of critical systems

Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function

Document procedures, standards, best practices configurations, settings, installation sequences, back-out instructions, and risk mitigation

Support a program of change to meet business needs

Develop positive working relationships with a wide range of internal and external people

Education/Experience

Bachelor's or Master’s Degree in Computer Science, Information Systems, Engineering or related

field and one (1) to three (3) years of relevant experience

Skills

Proven track record in identifying and resolving problems, risks, and issues

Experience with successfully implementing enterprise-class tools is desired

Expertise with Cisco and HP network equipment and command line

Familiarity with VMWare and SAN management and concepts

Must be self-motivated

Competent and proficient understanding of various hardware and software platforms including desktop operating systems

Experience at working both independently and in a team-oriented, collaborative environment is essential.

Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Flexible during times of change

Strong interpersonal skills: persuasive, encouraging, and motivating

Ability to influence decision makers without disrupting day to day operations or protocols

Strong written and oral communication skills

Strong analytical and problem-solving aptitude is required

Must be able to learn, comprehend, and apply emerging technologies and concepts.

#LI-MC1

MAKE A DIFFERENCE AT QORVO

We are Qorvo. We do more than create innovative RF and Power solutions for the mobile, defense and infrastructure markets – we are a place to innovate and shape the future of wireless communications. It starts with our employees. As a unified global team, we bring a commitment to excellence, growth and a passion for creating what's next. Explore the possibilities with us.

We are an Equal Employment Opportunity (EEO) employer and welcome all qualified applicants. Applicants will receive fair and impartial consideration without regard to any characteristics protected by applicable law, including race, color, religion, sex (as defined by law), national origin, age, military or veteran status, genetic information, or disability.

Qorvo is an E-Verify Employer. For more information, please see the Right to Work and E-Verify Participation posters.