Sales & Marketing Executive

Key Responsibilities

E-Commerce Sales & Management

· Manage and maintain the company’s e-commerce platforms, including website, Shopee store

· Upload and update product listings, pricing, promotions, banners, and inventory information

· Monitor sales performance and implement strategies to improve online conversion and customer engagement

· Coordinate online campaigns, flash deals, and promotional activities

· Ensure all product information and visuals are accurate and up to date

B2B Sales & Business Development

· Identify and develop new B2B sales opportunities

· Build and maintain relationships with corporate clients, retailers and F&B businesses

· Prepare quotations, follow up on leads, support order processing, fulfilment and timely payment

· Maintain strong customer relationships and provide after-sales support

· Monitor stock availability and advise customers on alternatives

Social Media & Content Creation

· Manage and maintain the company’s social media platforms (Instagram, Facebook, TikTok, etc.)

· Create engaging marketing content including photos, captions, promotional posts, and short-form video reels

· Plan and execute content calendars and marketing campaigns

· Assist in product launches, seasonal campaigns, and brand awareness activities

· Monitor social media performance, conversion and audience engagement

Customer Service & Communication

· Respond promptly to customer enquiries across social media, Shopee, WhatsApp, email, and website channels

· Handle customer feedback, complaints, and order-related issues professionally

· Provide product recommendations and support customers with purchasing enquiries

Administrative & Marketing Support

· Assist with sales reporting and campaign performance tracking

· Support general marketing and operational activities when required

· Coordinate with internal teams on stock availability, promotions, and fulfilment matters

Requirements

· Diploma or Degree in Marketing, Business, Communications, or related field

· Minimum 1–2 years of experience in e-commerce, sales, marketing, or related roles preferred

· Familiar with e-commerce platforms (Word press/Shopify), and social media management

· Basic photography and video editing skills for content creation and reels

· Strong communication and interpersonal skills

· Self-motivated, organised, and able to multitask in a fast-paced environment

· Proficient in basic office applications (Excel, email, CRM/ERP systems)

· Proficient in Canva, CapCut, or similar content creation tools is an advantage

· Experience in FMCG, food, or retail industry is a plus

Preferred Qualities

· Creative mindset with good understanding of social media trends

· Sales-driven and customer-oriented personality

· Comfortable appearing in or creating video content

· Able to work independently and take initiative

Interested applicants, please submit here or email your updated resume to Sign in to view email

AVRIL CHUA SWEE HONG

CEI: R1103862

Company Reg. No. 200412473D || EA License No. 13C6614