Supervisor (FOH)

Job Summary

You will oversee daily restaurant operations to deliver efficient service, uphold quality and hygiene standards, manage staff, and ensure customer satisfaction in a dynamic F&B environment.

Responsibilities

• Supervise daily restaurant operations to ensure efficient service delivery and high-quality guest experiences
• Monitor and maintain food quality, cleanliness, and hygiene standards to comply with safety regulations
• Manage customer feedback and implement service recovery actions to improve guest satisfaction
• Oversee opening and closing procedures to guarantee operational readiness and security of premises
• Manage inventory levels and coordinate with suppliers to maintain consistent stock availability
• Conduct staff briefings and support training initiatives to enhance team skills and performance
• Ensure compliance with food safety and workplace safety standards to maintain a safe working environment
• Collaborate with kitchen and service teams to coordinate smooth and efficient restaurant operations

Required competencies and certifications

• Minimum 2 years of experience in the F&B or hospitality industry
• Proficient command of English to communicate effectively with staff and customers
• Ability to work in a fast-paced environment, including shifts, weekends, and public holidays

Preferred competencies and qualifications

• Prior supervisory experience in a restaurant or hospitality setting
• Strong leadership skills to guide and motivate teams
• Effective communication skills to manage staff and customer interactions
• Customer service-oriented attitude with a pleasant personality