Finance cum Marketing Support Associate (6 months; Changi Airport)

1. Tenant Reimbursement Administration

• Manage the end-to-end tenant reimbursement process through the Tenant Admin Portal.
• Monitor and ensure timely submission of tenant declarations in accordance with monthly reporting timelines.
• Review and validate tenant declarations against system-generated reports, including reimbursement and redemption records.
• Liaising with tenants to obtain clarifications and supporting documentation. Escalating complex or unresolved cases for further investigation where necessary.

2. Passenger Enquiries Management

• Handle passenger enquiries received through multiple channels, including Request-for-Help (RFH), chatbot, and campaign mailboxes.
• Conduct preliminary assessments to determine the appropriate course of action and resolution.
• Respond to routine enquiries using approved templates for common scenarios such as eligibility checks, missing information, and claim rejections.
• Request additional information from passengers when required to facilitate case resolution.
• Administer basic service recovery cases where applicable.
• Escalate complex, exceptional, or system-related cases to the relevant internal stakeholders for investigation.
• Maintain accurate case records and ensure timely follow-up, resolution, and closure of enquiries.

3. Financial Reconciliation Support

• Support monthly reconciliation activities involving system records, voucher issuance and expiry reports, and finance reports.
• Verify the accuracy and consistency of voucher values, assigned codes, and transaction totals across multiple data sources.
• Identify and highlight discrepancies for further review and investigation.
• Coordinate internal confirmations and prepare supporting documentation for closure submissions to Finance.

4. Post-Campaign Reporting & Analysis

• Consolidate campaign-related data, including voucher redemptions, reimbursements, and passenger enquiries, to support post-campaign reporting.
• Assist in the preparation of campaign performance reports and presentation materials.
• Monitor and analyse key performance indicators (KPIs), such as redemption rates, reimbursement amounts, enquiry volumes, and resolution turnaround times.

5. General Administration

• Perform other ad hoc duties and projects as assigned by the reporting manager.

Requirements

• Degree in a relevant discipline.
• Preferably 3–5 years of relevant working experience.
• Meticulous with strong attention to detail and accuracy.
• Strong organisational, coordination, and project management skills.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.
• Proactive team player with strong communication and stakeholder management skills.

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• RCB No.200007268E
• EA License No. 01C4394
• Reg No: R1440784 (Foo May Cheng)