GUEST RELATIONS OFFICER
THE CRESCENT JAPANESE KARAOKE
Date: 1 week ago
City: Singapore, Singapore
Salary:
SGD 3,400 - SGD 4,700 / mo
Contract type: Full time
Job Summary
You will welcome and assist guests by reviewing arrival lists, attending to VIPs, preparing welcome folders, providing information on amenities and services, addressing complaints with escalation, and maintaining daily records while ensuring health and quality standards compliance.
Responsibilities
- Review arrival lists to greet and welcome guests promptly upon arrival
- Attend to special guests, including VIPs, and respond accurately to their inquiries
- Prepare welcome folders with relevant collateral to enhance guest experience
- Provide clear information about amenities and promote available services
- Anticipate guest needs and build positive rapport to improve customer satisfaction
- Assist guests with specific tasks as requested to support their visit
- Address customer complaints effectively and escalate unresolved issues to the Guest Relations Manager
- Record daily guest interactions and relevant information accurately in the logbook
- Ensure all activities comply with established health and quality standards
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