Key Account Executive

Job Purpose

The Key Account Executive supports the management and development of multinational and strategic customer accounts. The role coordinates RFQs, pricing, customer reporting and account-related activities across global offices to ensure timely responses, service consistency and effective customer engagement.

Key Responsibilities

1. RFQ, Tender and Pricing Coordination

• Coordinate global RFQs and tenders by compiling required information, consolidating submissions from overseas offices and ensuring all information is complete and accurate.
• Work closely with the Pricing team and relevant stations to obtain competitive air freight, ocean freight and trucking rates for global bids and customer enquiries.
• Monitor RFQ timelines and follow up with internal stakeholders to ensure submissions are completed within the required deadlines.
• Maintain and regularly update freight rates, service offerings, customer-specific agreements and other relevant commercial information.
• Support the preparation of pricing comparisons, bid summaries and related analyses to facilitate commercial decision-making.

2. Key Account and Customer Support

• Support the servicing and development of assigned multinational and key accounts under the leadership of CSCGSM Singapore.
• Act as a coordination point between customers, overseas stations and internal departments to facilitate timely communication and follow-up.
• Coordinate customer and sales meetings, prepare meeting materials and follow up on agreed action items.
• Assist in preparing customer presentations, account reviews, sales reports and performance analyses.
• Prepare Quarterly Business Review materials, account performance reports and other customer-specific reports for assigned multinational accounts.
• Monitor outstanding customer requests, service issues and agreed actions, and coordinate with the relevant parties to support timely resolution.
• Handle online rate enquiries and liaise with overseas stations to respond to requests from customers and external clients.

3. Global Account and Control Tower Coordination

• Support the multinational account control tower activities of CSCGSM Singapore by coordinating with the stations involved in each account.
• Maintain regular communication with overseas stations and multinational customers through email, meetings and other agreed communication channels.
• Assist in monitoring service performance, shipment-related matters and account requirements across the network.
• Consolidate operational and commercial information from the relevant stations for account reporting and management review.
• Ensure customer requirements, agreed service arrangements and follow-up actions are properly communicated to the relevant internal stakeholders.

4. Sales and Account Administration

• Maintain accurate and complete records of customer agreements, quotations, RFQ submissions, meeting minutes and other account-related documentation.
• Prepare periodic sales, account performance and management reports.
• Coordinate meeting schedules, customer visits, business travel and other activities relating to the Global Sales team.
• Maintain customer and sales information in the relevant systems, databases and shared records.
• Support marketing and customer engagement initiatives, including promotional activities, customer events and coordination with global teams.
• Perform other account management, sales coordination and administrative duties as assigned.