Customer Service intern

Key Responsibilities & Daily Tasks

1. Omnichannel Support

   • Managing incoming inquiries across WhatsApp, phone hotlines, live web chat, and email regarding product features, order statuses, warranty registrations, and return/exchange policies.

2. Showroom Consultation & Product Demos

   • Welcoming walk-in customers at BUZUD showrooms (such as Raffles Hospital or Novena Square, PARKROYAL on Beach Road 3 locations).

   • Demonstrating smart home-health devices like Continuous Glucose Monitoring Systems (CGMS), oxygen concentrators, ECG heart monitors, and blood pressure monitors.

3. Technical Guidance & App Troubleshooting

   • Assisting non-technical users—often elderly patients or family caregivers—with mobile app pairing (iOS/Android), device calibration, and basic software navigation.

4. Issue Escalation & CRM Logging

   • Documenting feedback, warranty claims, and return requests in the CRM system.

   • Escalating complex hardware or technical defect issues to quality assurance and technical support teams.

5. Logistics Coordination

   • Tracking order status and liaising with the logistics team on equipment deliveries or medical rental drop-offs (e.g., oxygen concentrators).