Executive/Senior Executive (Motor Claims)

Responsibilities

• Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures;
• Ensure reserves are updated in a timely and realistic manner;
• Identify and manage any potential fraudulent claim effectively;
• Handle phone and email enquiries and attend to walk-in customers/claimants;
• Liaise with internal and external stakeholders, service providers and intermediaries;
• Mentor administration assistants in their support role;
• Review and streamline work processes to improve operational efficiency;
• Ensure all recovery claims are pursued and followed-up periodically to ensure resolution;
• Conduct periodic active file review;
• Any other duty or assignment as and when instructed by the superior.

Requirement:-

• Minimum qualification of Diploma or CGI/equivalent insurance certification.
• Fresh graduates with a strong interest in insurance claims are also encouraged to apply.
• Attractive remuneration package will be offered based on experience and suitability.
• Possess good interpersonal and communications skills.
• Able to multi-task, is a team player and willing to learn new skills.
• Conscientious, tactful and customer-focused.
• Good working knowledge of Microsoft Office application.