Customer Service Executive (Supply Chain)

Key Responsibilities

• Responsible for the supply chain process of procurement , inventory control, logistics shipping and distribution

• Manage planning and forecasting activities

• Plan, manage and coordinate all activities related to the procurement of necessary materials/stock with suppliers and the sales team

• Responsible for processing and management of purchase Orders to manufacturers / suppliers, follow-up on shipments schedules and inventories control.

• Being the point of contact for customers in all purchase orders and deliveries/shipments concerns

• Responsible for processing and management of customers’ orders with timely deliveries and shipments arrangement to be made in the most optimum manner

• Perform logistics arrangements for deliveries (import/export/local) and work with transporters/forwarders/ warehouses to resolve any issues related to the shipment/delivery

• Review and prepare all shipping documents

• Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, liaise forwarders on custom documents, etc.

• Liaise with customers on deliveries/ shipments dates and any special requirements pertaining to customers’ orders fulfilment

• Handle L/C checking and amendments to customers and L/C negotiation with bankers including confirmation etc.

• Maintain high accuracy of SAP system information and ensure all procedures are followed correctly

• Undertake task/project assigned to achieve Organisational objectives.

Requirements

• Min Diploma in Supply Chain / Logistics or equivalent

• 1-2 Years experience in similar role

• Prior experience working in Manufacturing sector will be advantages

• Able to manage multiple priorities and to handle challenging work demands and tight schedules

• Able to make timely decisions in a high pressure environment

• Meticulous and keen eye for details

Working hours

Mon to Fri, 8:30am to 5:30pm