Air Export Customer Service Officer

Job Scope

- Attend to customers’ inquiry

- Prepare and process Air Export booking request

- Arrange for collection of cargo at customers’ premise

- Provide booking confirmation and flight details to customers

- Mange customers’ expectations and complaints

- Correspond with overseas offices on shipment status and inquiries

- Verify invoices from vendor

- Prepare customers’ report

Requirement

- Proficient in using Microsoft Word and Excel

- Able to manage assigned responsibilities independently and deliver work with minimal supervision.

- Ability to communicate effectively in English, both verbally and in writing, to perform job-related duties.

- Able to work efficiently, meet deadlines, and take ownership of assigned tasks.

- Prior work experience in this industry is not required, but will be at advantage

- Candidates with direct working experience may be considered for senior positions, while candidates without prior experience are also encouraged to apply.

Working hours

5 days work week ( Mon to Fri or Tue to Sat )

8.30am to 6pm